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    • Your Files.
      You can back up, host, store, and share your own files on CloudSafe. The materials you upload to CloudSafe are yours and yours alone. You give us permission to use that material solely to do what's necessary to provide our services, including storing, displaying, reproducing, and distributing those materials 
      to you, and/or anyone authorised authorized by you to access your account and any data stored on our systems that is are owned by you and that you've chosen to back up. We don't sell your materials to third parties, and we don't use them for advertising purposes. 

      You're solely responsible for the files you upload to CloudSafe and assume all risks associated with them, including intellectual property or other legal claims. By storing files with CloudSafe, you represent that you have the necessary rights to that material , and that doing so doesn't conflict with any licenses you've granted to others. 

      CloudSafe's platform may allow you to share your files with others. Please be careful about what you choose to share. CloudSafe doesn't actively monitor the files you upload. However, we have the right to remove files you store with CloudSafe for any reason (such as copyright infringement, we learn the material 
      is patently unlawful, etc.) We assume no liability for any content that you or anyone else stores with CloudSafe.

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  • CloudSafe's Content and Brand Features.
    CloudSafe may be protected by copyright, trademark, and other laws. CloudSafe gives you a personal, worldwide, royalty-free, non-assignable, and non-exclusive license to use the software we provide you to use our service. This license is for the sole purpose of enabling you to use CloudSafe as permitted by 
    these Terms. If you violate these Terms, we may terminate this license at our own discretion.

    All rights to CloudSafe - except third-party content - are the exclusive property of CloudSafe (and the owner of the CloudSafe service - CloudAfrica Hosting (Pty) Ltd) and its licensors.

    Nothing in these Terms authorizes you to use any of CloudSafe trademarks, logos, domain names, manuals, text, software, photographs, graphics, other material contained or made available to the Customer via the Service, or other distinctive brand features except as otherwise permitted by law.

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CloudSafe strives to maintain a great service. To that end, we require you to respect these limitations, and we may terminate your account if you don't follow them.

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You agree to abide by all applicable local, state/provincial, national, and international laws and regulations and you also agree to be solely responsible for all acts or omissions that occur.

We also expect that you'll not interfere or attempt to disrupt any of our services , and that you'll respect our intellectual property and not attempt to compromise our services our systems.

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    • What personal information do we collect?
        • Information you provide to us
          When requesting to use CloudSafe's services, we may ask you to provide personal information to us. For example, when you create a CloudSafe account, we will ask you for your email address and a password. We may also ask for your phone number for purposes such as two-factor verification or for sending you service alerts. If you choose to sign up for one of CloudSafe's services, we will ask you for billing information. At times we may ask for other information such as your name or the name of your company name.

          During your interaction with CloudSafe, you may choose to provide us with personal information when you email us, chat with us, answer a survey, comment on our blog, or communicate with us through social media services like Twitter or Facebook.

          If you refer a friend to CloudSafe, we will ask you for their email address. CloudSafe will then contact your referred friend to determine whether your friend consents to us contacting them.

        • Information that we collect automatically
          Our Computer Backup service automatically backs up your files to CloudSafe. While the content of your files may include personally identifiable information, both in the content of a file and in metadata, this Privacy Notice, as stated at the outset, only applies to the information collected in respect of 
          your account and not to the content that you store on our system.

          When you use any CloudSafe or CloudAfrica product we may collect certain information automatically from and about your device. This includes data about your software, the operating system you use when accessing our service, your Internet Protocol address, and the date and time of each request 
          you make to CloudSafe. When you use our backup services, we will also receive information such as the names of external drives, file types transferred, and the number and size of files transferred.

          Collecting this information enables us to better diagnose problems with our products, provide customer support more effectively, inform you about operating systems we no longer support as well as ensure the continuous functionality of our products.

      • Information that we collect from third parties
        We may collect additional information about you from third parties primarily to assist us in understanding how we can maintain and improve the services we offer to better serve you. Third-party tools that we use include Google Analytics which informs CloudSafe about page visits which in turn allows 
        us to decide if it needs to update certain pages.

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    • What we do with your personal information
      Under no circumstances do we rent, trade or share your address or e-mail address with any other company for their marketing purposes without your consent. We may use the information we collect through our products for a number of reasons, including to:
      • provide, operate, optimize and maintain our online platforms, products, and services;
      • understand how you use our products and customize your experience;
      • set up online accounts;
      • process, fulfill, and provide any updates on online orders;
      • send you marketing communications we think you'll find valuable, where it is in accordance with your preferences;
      • provide customer support via online chat services; deal with your online enquiries inquiries and requests sent by email; and provide you with information and access to resources or services that you have requested from us;
      • improve the layout, navigation, and content of our online products;
      • identify any server problems or other IT or network issues;
      • prevent abuse of the products and services we offer; and
      • carry out other legitimate business purposes, such as to improve our products and services, as well as other lawful purposes about which we will notify our users and clients.

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    • Email Communications
      From time to time, CloudSafe will communicate with you via email. There are two types of email you may receive:
      • Service Emails: These are service-related emails such as confirmation of password change, expiration of credit card, or a reply to a support issue. You cannot opt-out of receiving these messages as they are part of the service which CloudSafe provides to you. To stop receiving all Service Emails, you 
        must cancel the service and uninstall the CloudSafe software from your devices.
      • Marketing Emails: These will include CloudSafe company news, tips-and-tricks, service promotions (e.g., refer-a-friend), and similar types of material. Upon creating a CloudSafe Account you will be able to unsubscribe at any time by using the unsubscribe link provided in any given email.

      We will only process personal information in ways that are compatible with the purpose we collected it for or for the purposes you later authoriseauthorize. Before we use your personal information for a purpose that is materially different than the purpose we collected it for or that you later authorisedauthorized, we will provide you with the opportunity to opt-out.

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  • Who we share your information with
    We may share and disclose your personally identifiable information only in the limited circumstances described below:
    • To vendors and other third-party service providers who require access to your personal information to assist in providing and improving our products e.g. our credit card processor/s who process payments made by you for services that we provide, our accounting platform provider, our 
      email notification service provider etc.
    • We may also disclose your information to third parties: (a) where required by law or regulatory requirement, court order, or other judicial authorization, (b) in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements; 
      (c) in connection with the sale, transfer, merger, bankruptcy, restructuring, or other reorganization of a business; (d) to protect or defend our rights, interests or property, or that of third parties; (e) to investigate any wrongdoing in connection with our products and services; and (f) to protect the 
      vital interests of an individual.
    • To any other person with your consent.
    • If you use our services as part of a business, group, or organization where CloudSafe or CloudAfrica was set up by an administrator, the administrator may be able to access and control your account. You'll need to refer to your organization's internal policies for more information.
    • We may disclose aggregate, non-identifying information about how our users use CloudSafe or CloudAfrica products.

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We use appropriate technical and organizational security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

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We'll make all customers aware of changes to these fees as and when they occur, and we'll obviously endeavour endeavor to minimise minimize the impact of any fee changes affecting our customers.

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If you don't pay your fees on time, we'll, unfortunately, have to discontinue your access to our services, and we will have to delete your stored data. Please be aware that once this step is taken, your date and backups are no longer recoverable - ever.

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The effective date will be the date from which you agree to purchase any services from us - and generally, this is when you sign up and pay for (or commit to paying for) any service that we supply.

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If you set up CloudSafe for a business, organization, or other groupgroups, you must operate your account consistent with your group's policies. If you are using a CloudSafe service set up by a group administrator, that administrator may be able to access, restrict, terminate, or remove information from your CloudSafe account.

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You can cancel your service any time you'd like by simply signing in to your Accountaccount, but please note that if you choose to cancel a term agreement before the end of that period (e.g. say you decide to cancel in month 8 of a 1-year service subscription), any discounts that may have applied will be recalculated and you'll be retroactively billed for the actual period the service was used for minus whatever discount you received when you signed up.

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  • They will use the service/s we provide with the utmost good faith;
  • You've got the legal right and capacity to use (and pay for) our service/s;
  • You have no action or claim against us (as a company, our employees, management, directors, and shareholders) that may arise (directly or indirectly) out of the use of our service/s.

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Further, due to the nature of the service provided, CloudSafe doesn't represent or warrant, despite our best efforts, that the Service/s or the Customer's use thereof will be uninterrupted or error-free, that defects will be corrected, or that the Service or the server that makes it available are free of viruses or other harmful components.

We accept NO responsibility for data loss of any kind where the Customer or one of our agents assisting the Customer does NOT select the correct data to back up. You are solely and exclusively responsible for the selection of data to backup back up and for verifying that the correct data is being backed up on an on-going basis.

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Note that - by default - we don't encrypt your backups and related data that you store on our platforms while utilising utilizing our services. Our CloudSafe backup software will allow you the option of encrypting your backups, but should you choose to encrypt your backups, please be aware that the encryption key/password you use for this is entirely under your control and falls under your responsibility. Should you forget or lose the encryption key/password, we have NO way of decrypting your data, and if you aren't able to remember/recover your chosen key/password, your data will not be usable and cannot - under 
ANY circumstances - be decrypted!

Maintaining the confidentiality of these credentials (username, password, encryption keys, and any and all other credentials) is entirely your responsibility - you are solely responsible for any loss or damage it may suffer as a result of not maintaining the confidentiality of access to its CloudSafe account.

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The Customer specifically agrees that CloudSafe is not responsible for any content or data sent using and/or included in the Service. CloudSafe shall back up and store the data uploaded to the CloudSafe storage platform in the condition in which it is uploaded (encrypted - if set up by you - and password protected). For the avoidance of doubt - any data which is incomplete, infected with a virus or has any other defect, will be encrypted with all defects, compressed, and transmitted to the CloudSafe platform. If data is required to be restored to the client, the data will be restored in the same condition, i.e. any defective or 
corrupt data will be restored to the client computer.

CloudSafe and/or its suppliers, shareholders, directors, and employees make no representations about the suitability, reliability, availability, timeliness, security, and accuracy of the service/s for any purpose, other than those specified in these Terms and Conditions.

Otherwise than provided for in law, in no event will we (CloudSafe / CloudAfrica Hosting (Pty) Ltd) and/or our suppliers, shareholders, directors, and employees be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of any service/s we provide, with the delay or inability to use the Service/s, the provision of or failure to provide the Service/s, whether based on contract, delict, negligence, strict liability or otherwise, even if we have 
been advised of the possibility of such damages.

Your (i.e. the Customer's) ONLY remedy is to discontinue using the Service.

Arbitration and Opt-Out

We'd like to resolve any disputes fairly and quickly. Toward that end, if you have any issue with CloudSafe, please contact us and we'll work with you in good faith to try to resolve the matter.

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The award rendered by the arbitrator may include costs of arbitration, reasonable attorneys' fees, and reasonable costs for expert and other witnesses.

The arbitrator will decide whether a dispute Dispute can be arbitrated.

If you opt-out of the arbitration agreement (as provided below), or if the arbitration agreement is found to be unenforceable, or if you neither are a resident nor have a principal place of business in South Africa, you agree to resolve any claim you have with CloudSafe exclusively in a court within South Africa, for purpose of litigating all such disputes.

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You and CloudSafe agree that each may bring disputes against the other only in an individual capacity and not on behalf of any class of people. You and CloudSafe agree not to participate in a class action, a class-wide arbitration , claims brought in a representative capacity, or consolidated claims involving another person's account. You and CloudSafe agree not to combine a claim subject to arbitration under this agreement with a claim that is not eligible for arbitration under this agreement.

Your Right to Opt-Out of Arbitration

You may opt-out of the agreement to arbitrate. If you do so, neither you nor CloudSafe can require the other to participate in an arbitration proceeding. To opt-out, you must notify CloudSafe within 90 days of the date that you first agreed to these Terms. To opt-out by mail, send your written opt-out notice to this address:

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Your written opt-out notice must include (1) your name and residence address; (2) the email address associated with your account; (3) a clear statement that you want to opt-out of this arbitration agreement; (4) date sent, and (5) your signature.

Alternatively, you can opt-out online by fully sending an email with the above information to: legal@CloudSafe.me.

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CloudSafe's performance of this agreement is subject to existing laws and legal process and nothing contained in this agreement is in derogation of CloudSafe's right to comply with governmental, court, and law enforcement requests.

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Unless otherwise specified herein, this agreement constitutes the entire agreement between the parties with respect to the Service and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the parties with respect to the Service.

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Neither party shall be bound by any representation, warranty, promise, or the like not recorded herein.

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This agreement supersedes all prior agreements, undertaking,s and arrangements existing between the parties relating to the subject matter hereof.

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The Terms may be modified from time to time. The date of the most recent revisions will always be at Terms and Conditions76840986. If we make changes that we believe will substantially alter your rights, we will notify you. You'll agree to accept any changes or revisions to the Terms by continuing to use CloudSafe.

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