Glossary

 

Term

Description

A

ACCESS LEVELS

This term describes the permission settings assigned to a Key. Access levels are assigned at Account level, and not at bucket or file level.

  1. Read only access (Read) - allowing the user to view all files uploaded to the associated buckets.

  2. Read & Write access (Full) - allowing the user to view, and edit files uploaded to the associated buckets.

  3. Master access (Master) - allowing the user administrative rights: read, write and edit access to all files uploaded to the associated buckets.

A

ACCESS KEYS

These keys allow you as the bucket owner to control access to your buckets. You can create keys at different security levels, allowing Read, Write or Full access. After generating these keys, they must be associated to the buckets. When you share these keys with other users / systems, they will have access to the content in all the associated buckets at the relevant security level which is linked to that key. Be careful to share a key with Master Access levels, since this will allow that user full administrative rights on the content in that bucket!

A

ACCOUNT (CARD)

The Card information provided for payment of any active order.

A

AUP

Acceptable Use Policy (AUP) defines the terms under which any registered user agrees to use the BigStorage Platform.

B

BANDWIDTH

This refers to the amount of bandwidth allocated to your account, affecting the download and upload speed of files. Bandwidth allocations differ depending on the tier selected.

B

BIGSTORAGE

The registered name of this product offered by CloudAfrica (Pty) Ltd.

B

BILLING

The broad term used to cover Accounts, Statements and Invoices, as well as the information associated to the account.

B

BILLING ADDRESS

The Address associated to the Account (Card) - this will be the address used on Statements and Invoices.

B

BUCKET

The Storage Space associated to your User profile. A Bucket has many attributes, such as a DNS Bucket Name, A Bucket Tag Name, Storage Space allocation, Keys that grant access to Files uploaded to the Bucket, to mention a few.

B

BUCKET NAME

The Bucket Name is assigned by the system in a manner that ensures that it is always unique across the BigStorage Domain. The Bucket Name is not editable.

B

BUCKET NAME TAG

Because the Bucket Name is not editable, the system allows you to associate a Bucket Name Tag to any Bucket. This allows you to easily identify it.

B

BUCKET OWNER

The person who logs into the system, and creates a bucket is the bucket owner.

C

CLOUDAFRICA

CloudAfrica (Pty) Ltd is the registered company and owner of the BigStorage product.

C

CLOUDAPP

CloudApp is another one of CloudAfrica’s products. To enable ease of access, we allow CloudApp users to sign into BigStorage with the same user credentials.

  • Note, any changes to user information in one application, will change the info in the other one as well!

  • Find more information about CloudApp here: www.cloudafrica.net

C

CONFLUENCE

Confluence is a documentation wiki, almost like Wikipedia. All the FAQs and Help articles related to the BigStorage product are saved in Confluence. You do not need additional access to Confluence to view this information, and may access it via this link: https://cloudafrica.atlassian.net/wiki/spaces/BStorage

D

DNS

Abbreviation for Domain Name System. A domain is a unique string (bucketname.bigstorage.io) associated with an IP address. An IP address is a string of numbers used to identify a computer or resource on a network or internet. The Domain Name System (DNS) is a network of directories on the internet used to resolve host names (e.g. http://www.bucketname.bigstorage.io) into machine-readable IP addresses (e.g. 192.168.106.81).

Every computer, node, device or resource on the internet has a unique name and unique IP address. There are millions of such devices or resources. Computers communicate on the internet using the machine-readable IP addresses. Imagine if we needed to remember the IP addresses of all the pages we needed to visit or the resources we needed to access. Browsing the internet would be anything but fun.

Well, the DNS is what makes our lives so easy. It makes navigating this complex network of IP addresses user-friendly. It is the internet's address book/directory. It is the footman of our internet requests! The World Wide Web depends on the DNS to function as we know it today. Yes! DNS is that important!

E

EGRESS

Downloading of data from your bucket.

E

ENTERPRISE

You may have seen this term on our https://cloudafrica.atlassian.net/wiki/spaces/BStorage/pages/242417675 page. Enterprise refers to a package configured per customer, depending on their requirements, if they fall outside of the 2 tiers offered by default (Free / Paid). This is not a standard tier / package offered via the website, so if you would like to make use of BigStorage, but have requirements that fall outside of the 2 Tiers offered, please contact us via this link: Contact us with the details of your requirements.

F

FAQ

Abbreviation for Frequently Asked Questions

F

FREE TIER

When registering, you may select one of 2 Storage Tiers. Read more about the different services included under each Tier here: https://cloudafrica.atlassian.net/wiki/spaces/BStorage/pages/242417675

F

FILE MANAGEMENT

Umbrella term used in reference to Uploading / Downloading Files to your bucket.

F

FILE MANAGEMENT CLIENTS

Software that you should use to perform File Management. Uploading, Downloading and even Viewing your Files are features which are not supported within the BigStorage application. Refer to this page for more information: https://cloudafrica.atlassian.net/wiki/spaces/BStorage/pages/242352156

I

INGRESS

Upload of data to your bucket.

I

ISPA

Abbreviation for Internet Service Providers' Association: https://ispa.org.za/

J

JIRA PORTAL

CloudAfrica uses Jira, an Issue Management platform supported by Atlassian for User support. While we do provide support via email, all of our tickets are assigned a reference number for tracking purposes. These are emailed to you in the event that you would like to follow up or reply. You can access the Jira portal via this link: https://cloudafrica.atlassian.net/servicedesk/customer/portal/5 If it is the first time that you are using the portal, you may be required to register. It will be very useful to us if you register with the same email address as used in BigStorage.

O

ORDER

Applicable to Paid tier and above. While any bucket exists, an order exists, and usage will be billed as described on this page: https://cloudafrica.atlassian.net/wiki/spaces/BStorage/pages/242417675

O

OTP

Abbreviation for One Time Pin. This process is implemented to protect you as a user, and to ensure that critical processes affecting your BigStorage Buckets are protected. An OTP is generated by the system, generally upon registration and whenever a Bucket is deleted. The OTP will be sent to you via SMS, to the cell number linked to your User Profile. The OTP is valid for 2 hours after which it expires.

P

PAID TIER

When registering, you may select one of 2 Storage Tiers. Read more about the different services included under each Tier here: https://cloudafrica.atlassian.net/wiki/spaces/BStorage/pages/242417675

P

PAYMENT INTERVAL

Statements and Invoices are emailed to all users once a month, after which payment for any due amounts are collected via credit card. Since Usage is billed for after the fact, payment is required immediately. If, for any reason we could not process payment to your card, you will receive a request to either check your card information, or to make payment as soon as possible. Refer to the Statement for your payment reference number and our bank details.

P

PHYSICAL ADDRESS

The Physical address is captured under your Profile information. Due to legislative reasons, we are required to have this information on record for any user making use of our services.

R

RESOURCE

This term is relevant in terms of an order. Our Billing system refers to the Bucket as the Resource.

S

S3-CLIENT-SOFTWARE

Software that you should use to perform File Management. Uploading, Downloading and even Viewing your Files are features which are not supported within the BigStorage application. Refer to this page for more information: https://cloudafrica.atlassian.net/wiki/spaces/BStorage/pages/242352156

S

SLA

Abbreviation for Service Level Agreement

S

STORAGE SIZE

The Files uploaded to your Bucket takes up physical disk space on a server. This space is referred to as Storage Size. As our gift to you, your first 25GB of space is absolutely Free of charge, every month. The 25GB free storage space is across all active buckets linked to your account.

T

TAKE DOWN

As a Registered member of ISPA, we are obliged to offer a Take Down Policy. We abide by the processes prescribed by ISPA, documented here: https://ispa.org.za/tdn/how-to/

T

THROUGHPUT

This refers to the amount of data uploaded or downloaded to and from your Bucket. On the Paid tier, there is a cost associated to this when it exceeds the total size of your bucket. Also refer to the terms Ingress and Egress.

U

USER PROFILE

The User profile is the term used to identify the Bucket Owner, who logs into BigStorage.

If you notice any missing information on this page, or would like clarity on any term listed here, please contact us via this link: Glossary Info Query

 

 

 

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