Ananzi Email Password Reset

Problem

Have you forgotten your email password?  

Solution

  • Option 1:
    • Navigate to https://mail.cloudafrica.io/mail/ and locate the link: Forgot password?
    • After Clicking on that link, enter your Ananzi Email address and click on Submit.
    • A reset password link will be emailed to your recovery email address.
    • Remember that the new password must be 12 characters in length, and must contain at least 2 uppercase characters.


  •  Option 2:
    • If you have not set or no longer have access to the recovery email address:
      • Send a copy of your ID document / Driver's Licence and include your cell number to support@cloudafrica.net.
      • Once we receive your ID and cell number, we will send your new password to the cell number supplied.