FAQ's
Frequently Asked Questions
“We all get a little stuck sometimes, and often, other people have asked the same questions. Here are some of the questions we get asked often enough to give them their own section.”
A; Yes
A: No
A: Once everything has been paid up, simply login to delete your server and associated services. Once usage has been paid for, nothing further needs to be done.
A: Depending on the method of payment, and inter-bank transfers, anything up to 2 days.
A: No, Not by CloudAfrica
A: These services are included by default in any selected Pre-set: Your servers are fully configurable, You have OS Level Access, They are secure, and you have full access to managed firewalls
A: Yes. When your bandwidth is within 10% of depletion.
A: Yes. You cannot add more storage to an already existing server, but you can add services such as Monitoring, Alerting etc. and will be billed on a pro-rata basis on your invoice if the service was added after the start of the month. Contact us for more information.
A: We can reset your password for you. Simply visit the site and select the option "Forgot my password"
A: Servers can be accessed by using the web console via the CloudAfrica dashboard by clicking the icon. If you have added a firewall rule to map ports to port 22 on the internal IP address, you will be able to SSH into your server.
A: A VPC is a collection of members and servers. Each VPC has its own subnet allocated to it. That VPC must have a billing member assigned to it, and that billing member must have a valid credit card on their profile. VPCs are used for servers to talk to one another without the need for a public IP address.
A: This functionality does not currently exist on the CloudAfrica platform, but we will be looking to add it for future releases.
- For more interesting troubleshooting articles, refer to this link: Server Troubleshooting articles