How to Cancel your subscription


Do you need to cancel your subscription?


  1. Go to
  2. Select the "My Accounts" button in the Top Right-Hand corner
  3. Log Into the CloudSafe Site with the same credentials used on the downloaded Application.
  4. Select the Orders Tab
  5. You will note the option to cancel the order on the screen.
  6. Once selected, you will receive an SMS with a pin that you should enter now, to confirm cancellation.
  7. Note that the pin expires in 2 hours.

The order is now canceled, and you will no longer be able to use the CloudSafe Application downloaded and installed on your local machine.

For our Refund Policy, please refer to this article: Refund policy

If you experience any problems with this process, please contact us.

Related issues

Proudly brought to you by CloudAfrica (Pty) Ltd