SSL Certificate Error


When opening the desktop software, I see a Pop-up warning me of an SSL Certificate Error. What do I do?


This is likely the Pop-up that you are referring to:

  • We apologize for any discomfort that this may have caused you!
  • It normally happens after we have done some much-needed Network and Security updates.
  • You may simply click on Allow, and continue using the software as before.

If the Pop-up you see is not similar to the one in this article, please contact us with a screenshot of the Pop-Up - so we can investigate further. 

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