Where to find old statements and invoices

Problem

Where does one find old Statements and Invoices?

Solution

  1. Go to https://accounts.cloudsafe.me/#/accounts
  2. Log in with your registered email address and password
  3. In the Top Right-hand corner, select "Billing"
  4. Select the relevant account under "Account Name"

Get a Statement:

  • Roughly in the middle, on the right-hand side of the screen, there is a button called "Email Statement" - select this if you would like a statement emailed to you.
  • The email address used is the one listed as your Billing Email Address.  
    • NOTE: If the "Email statement" button is deactivated, that means that you have not yet been Invoiced on this account.

Get an Invoice:

  • Repeat steps 1 - 4 above, 
  • Under "Description", the Individual invoices are listed by Date Issued.
  • Select the invoice you are looking for by clicking on the Blue Invoice Number
  • The Invoice is summarized on the screen, and the option to "Resend" appears in the bottom right hand corner.
  • By selecting the "Resend" button, this specific invoice will be emailed to the email address listed as your Billing Email Address.


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