Contact Us details

Telephone Number

087 250 2222

Physical Address

Loft Offices East #17
The Zone
Rosebank
Johannesburg

Postal Address

CloudAfrica
PO Box 70256
Bryanston
Gauteng
2191

EMAIL: 

  • The Subject line of your email should not be empty!
  • You will receive a reference number via email from no-reply@cloudafrica.atlassian.net.
  • If you do not see the email in your inbox, please check your SPAM folder.
    • If you do not receive a reply with a reference number for your query, then we may not have received your request. 
    • Please resend the email again, after checking that all the contact details are correct. 
  • You can reply to the email you received to communicate with our support agents - please keep the reference number in the Subject line. 
  • DO NOT send new emails to no-reply@cloudafrica.atlassian.net

ONLINE SUPPORT PORTAL:

How to use the portal:

  • Register on the portal if it is the first time that you are contacting us, otherwise log in with your registered credentials.
    • Remember to add the site to your bookmarks so you can find it easily next time!
  • Select the most appropriate option from the issue type list (General Enquiries / Support Enquiries / Account Enquiries)
  • Fill in all the fields required 
    • (Fields marked with * are required)
  • You may notice some helpful information appearing on the screen as you type your question into the Summary / Description field. These are helpful articles we have created to help you solve the problem. Please refer to them at this point, as they may contain all the information you need to get you unstuck. 
  • Once everything is filled in, click on "Send".
  • You will receive a reference number via email that looks similar to this one: CSSD-01 from jira@cloudafrica.atlassian.net.
  • If you do not see the email in your inbox, please check your SPAM folder.
  • You can reply to THIS email to communicate with our support agents, or you can simply log into our support portal



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