Refund policy


Problem

Below is a description of our refund policy. 

Solution

Here is an extract from our Cancellation Terms:

"Cancellation

You can cancel your service any time you'd like by simply signing in to your account, but please note that if you choose to cancel a term agreement before the end of that period (e.g. say you decide to cancel in month 8 of a 1-year service subscription), any discounts that may have applied will be recalculated and you’ll be retroactively billed for the actual period the service was used for minus whatever discount you received when you signed up. 

If you’re on a monthly subscription, and you cancel anytime during the month for which the payment has been made, the cancellation will come into effect at the end of the month, and no refunds will be entertained."


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